Your Privacy Is Our Priority

ik33 ("we", "us", or "platform") places the highest importance on the privacy of its users. This privacy policy describes what information is collected when you use the ik33 website, how that information is used, and what steps we take to protect your data.

By using our platform, you acknowledge the terms of this privacy policy and give your consent to the processing of your information. If you disagree with any part of this policy, please refrain from using our platform and contact us.

This policy applies to users in Bangladesh and is effective according to Bangladesh Standard Time (BST, UTC+6).

ik33 collects user information in various ways. The different types of information are described below:

2.1 Information You Provide

When you create an account or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, or Upay account details)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Time and duration of access to the platform
• Pages visited and navigation patterns
• Gaming activity and transaction history
• Login time and logout time

2.3 Information Received from Third Parties

In some cases, information about you may be received from payment processors or identity verification services. Such information is used solely for the purpose of account verification and keeping financial activity secure.

ik33 uses your information only for legitimate and specific purposes. Information may be processed for the following reasons:

• Account Management: For registering, verifying, and maintaining your account.
• Service Delivery: For the smooth operation of gaming, betting, and casino services.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Age Verification: To ensure access is restricted to users aged 21 and above only.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your complaints, questions, and issues.
• Communications: To send important platform updates, security alerts, and account-related notifications.
• Service Improvement: For analytics to improve the quality and usability of the platform.
• Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.

ik33 may share your information with third parties in the limited circumstances described below:

4.1 Service Providers

We work with certain trusted third parties who perform specific technical services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), server management, and identity verification. These parties may only use the information in accordance with our instructions.

4.2 Legal Requirements

If a legal authority or regulatory body requests information through a lawful process, we will be obligated to disclose the necessary information to fulfill that legal requirement.

4.3 Security Protection

If required to prevent fraud, cybercrime, or other illegal activities, information may be shared with the relevant authorities.

4.4 Business Transfers

If ik33 becomes part of a merger, acquisition, or asset transfer, user information may form part of that transaction. Users will be notified in advance in such cases.

ik33 uses cookies and similar tracking technologies for the smooth operation of the website.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. Without these, the site will not work properly.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to understand how users interact with the platform, which helps improve the service.
• Security Cookies: Help prevent fraud and unauthorized access.

5.2 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the platform to not function properly.

ik33 has adopted industry-standard security measures to keep your personal information protected:

• SSL Encryption: All data transmission is secured through SSL/TLS encryption.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Access Control: Only authorized personnel can access user information.
• Firewall Protection: Advanced firewall systems to prevent unauthorized external access.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Staff Training: Our team members regularly receive training on data security.

ik33 retains your information only for as long as necessary. The retention period depends on the following:

• Account Information: Retained while your account is active. After account closure, it may be retained for a specific period until legal obligations are fulfilled.
• Transaction Records: Financial transaction information may be retained for an extended period to meet legal and regulatory requirements.
• Technical Logs: System logs and technical data are retained for a limited period.
• Communication Records: Customer service-related communications are kept for as long as necessary.

Unless required by legal obligations or dispute resolution, information will be deleted or anonymized in a timely manner after account closure.

As an ik33 user, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, although this may not be fully possible if legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Data Portability: You may request your information in a machine-readable format.
• Right to Object: You may object to the use of your information for marketing purposes.

To exercise these rights, contact us by email at [email protected]. We will review your request in a timely manner.

The ik33 platform integrates software from various game providers, such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others. These providers operate under their own privacy policies.

For payment services, when you use bKash, Nagad, Rocket, or Upay, the respective payment provider's own privacy policy applies. We recommend that you review the privacy policies of these services.

ik33 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• By updating the date on this page of the website.
• By sending a notification to your registered email address.
• Through a notification when you log in to the platform.

Continued use of the platform after any changes will be considered as your consent to the updated policy. If you do not agree with the new policy, please contact us or stop using the platform.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. ik33 takes every complaint seriously and works to resolve it.

• Email: [email protected]
• Live Chat: 24 hours, 7 days — support available in Bengali and English.

We are committed to resolving any privacy-related requests or complaints as quickly as possible.